Although evaluating operational risk from the regulatory perspective may save you regulatory capital, it is often viewed as another regulatory burden by the business managers for which they see little benefit.

Process optimisation uses a variety of techniques from value based management, six sigma, lean and total quality management to identify how to improve processes and reduce risk.

This takes a customer focus that must include the cost of inefficient processes and the opportunity cost of lost sales.

The approach taken varies depending on the project. However, it normally works as the provision of a facilitator to assist:

1. Understanding & training.  To introduce the concepts and start the buy in process.
   

2. Data analysis and introduction of the tools.  Although the tools can be very simple, some practical examples and successful projects are essential if the culture of the organisation is to be changed to focus on value.
   

3. Communication and facilitation of teams.  Problems will arise that can be minimised with effective communication that increase buy in, reduce passive resistance.